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Explore the Terms That Protect Your Account

At f91w, our legal framework is built to be clear and accessible — so you know exactly where you stand before you open an account or make a…

Jurisdiction-Aware TermsData Privacy PolicyAccount Rights & ConditionsCookie PolicyContact & Dispute Paths
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f91w Explore the Terms That Protect Your Account
REACH OUR LEGAL DESK

Open a Line to Our Policy Team

If you have a question about how our terms apply to your account, or if you want to request a copy of the data we hold on you, our support team has…

Email Legal Support Send your legal or privacy enquiry to our dedicated address. We acknowledge all formal requests within 48 hours and aim to resolve policy queries within 5 working days under applicable law.
Live Chat for Policy Queries Our live chat agents can direct you to the correct legal document or escalate your query to the policy team immediately. Available daily during standard support hours for account-related legal questions.
Postal & Formal Correspondence For statutory requests — such as data access, deletion or objection notices — you may submit written correspondence to our registered correspondence address listed in the full Terms document.
HOW WE HANDLE YOUR DATA

See How f91w Manages Your Account and Privacy

From the moment you create an account, we apply consistent data handling, cookie control and security practices to protect your details.

Data Collection & Use

We collect only the data needed to operate your account — name, contact details, payment identifiers and transaction history. This data is never sold to third parties and is retained only as long as required by applicable law or operational necessity.

Cookie Policy

Our site uses functional, analytical and preference cookies. You can adjust cookie settings via the consent banner at first visit or through your browser settings at any time. Disabling non-essential cookies does not affect account login or transaction processing.

Account Security Practices

Account access is protected by password authentication and optional two-factor verification. We log all login attempts and flag unusual access patterns — if we detect something unexpected, we pause account activity and contact you through your registered email.

Data Retention Schedule

Transaction records are retained for the period required by financial regulations in your jurisdiction. Profile data is held for as long as your account remains active; upon verified closure, personal data is anonymised or deleted within 30 days unless law requires longer retention.

Who to Contact for Data Requests

Your data rights are managed by our Privacy Officer. To request access, correction or deletion of your personal data, email the legal desk with your registered account email and a description of the request. We action verified requests within statutory timelines.

Requesting Policy Changes

If you believe any data we hold is inaccurate, you have the right to request a correction. Submit the details through our email support channel and our team will verify your identity before making any amendments to your account record.

Get Clear Answers on Policy and Your Rights

These are the questions we receive most often about how our legal terms, data practices and account conditions work. If your question is not covered here, reach out through the legal support channels above.

The governing law is specified in the Terms and Conditions document you accepted at account creation. It reflects the jurisdiction tied to your registration and determines how any disputes or claims are handled. Eligibility is subject to local law and available where local law permits.

Email our legal desk from your registered account address and request a data access report. We verify your identity, then compile and send your data within the timeframe required by the privacy law applicable to your jurisdiction — typically within 30 days.

Yes. Submit a deletion request through the legal email channel with your account details. We will remove or anonymise your personal data within 30 days of verification, except where we are required by financial or regulatory law to retain certain transaction records longer.

We send an email notification to your registered address before any material change to our terms takes effect. The email will explain what changed and when the new version applies. Continuing to use the platform after that date constitutes acceptance of the updated terms.

We store only the identifiers needed to process and reconcile your transactions — not full payment credentials. UPI IDs and wallet references are handled in line with PCI-compliant data practices and are never shared with third parties outside our payment processing chain.

Start by contacting our support team with full transaction details. Unresolved disputes are escalated to our internal legal review team, and if still unresolved, handled through the dispute mechanism defined in your jurisdiction-specific terms and conditions.

Use the unsubscribe link in any marketing email we send, or update your communication preferences directly in your account settings. Withdrawal of marketing consent does not affect transactional or security emails related to your account activity.

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