Reference

Understand Your Agreement with f91w

These terms set out the rules that govern your account on f91w, including how you access the lobby, place wagers, and request withdrawals via UPI, Paytm, or PhonePe.

Applies to all India accountsUPI, Paytm & PhonePe coveredDispute resolution includedAccount security obligationsJurisdiction-based eligibility
f91w Understand Your Agreement with f91w
REACH OUR TEAM

Contact Us About These Terms

If any clause in these terms is unclear or you need clarification on how a policy applies to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our agents can walk you through any clause in these terms and explain how it applies to your specific account or transaction.
Email Support Send your query to our support address and receive a written response within 24 hours. Email is the best channel when you need a documented record of the clarification we provide.
Help Centre Our help centre contains detailed articles on account eligibility, withdrawal conditions, and dispute steps — written specifically around the terms that govern f91w accounts in India.
HOW WE HANDLE THIS

Explore How f91w Manages Your Account Data

We hold ourselves to clear standards across data handling, account security, and communication — because these terms only work if both sides keep to them.

Data Handling

We collect only the account data needed to verify your identity, process UPI or Paytm transactions, and comply with applicable law. We do not sell your personal data to third parties and retain it only as long as your account remains active or as local law requires.

Cookie Policy

Cookies on f91w help us keep you logged in, remember your lobby preferences, and measure which pages load correctly. You can manage non-essential cookies through the consent banner; removing essential cookies may affect how your account functions.

Account Security

Your account is protected by password authentication and, where you enable it, two-factor verification. You are responsible for keeping your login details confidential; if you suspect unauthorised access, contact us immediately so we can freeze the account.

Data Retention

Transaction records, including all UPI, Paytm, and PhonePe deposits and withdrawals, are retained for a minimum period set by applicable financial regulations. After that period, data is deleted or anonymised in line with our privacy schedule.

Who to Contact

For any question about how your data is stored, processed, or shared under these terms, write to our Data Contact at the email address published in the help centre. We aim to acknowledge all requests within 72 hours.

Requesting Changes

You may request a correction, export, or deletion of your personal data at any time by submitting a written request through live chat or email. We will process your request in line with applicable law and confirm completion in writing.

Open Questions About These Terms Answered

These are the questions we hear most often from people reading the terms for the first time. Each answer is written to reflect the actual rules that apply to your f91w account in India.

These terms apply to anyone who opens and uses an account on f91w where local law permits. By registering, you agree to be bound by every clause, including the sections covering payments, account conduct, and dispute resolution.

Yes. We may revise these terms at any time, but we will notify you at the email address on your account before material changes take effect. Continuing to use your account after the notified date means you accept the updated terms.

A breach may result in suspension or closure of your account, depending on the nature and severity of the violation. We will contact you to explain our decision; you may respond through our support channels within the timeframe stated in the notice.

Yes. All payment transactions — including deposits via UPI, Paytm, and PhonePe, as well as withdrawal requests — are governed by these terms alongside the payment conditions published in your account dashboard.

Submit a written request via live chat or the support email address listed in the help centre. We will confirm receipt within 72 hours and process your request in accordance with applicable data protection law.

Applicable law depends on your location and the jurisdiction in which f91w operates your account. Access to our platform is only available where local law permits, and any dispute will be resolved under the laws relevant to that jurisdiction.

Reach out to our support team via live chat or email and state your objection clearly. We will review the matter and respond in writing. If the dispute remains unresolved, the escalation process described in these terms applies.